I was called in the morning to come in an hour earlier for my appointment. After after 40 minutes of waiting, during which I thought my tires were being replaced, I learned that my new tires hadn’t arrived yet. What should have been a 60 minute job took 2 1/2 hours. I felt like giving me an option on arrival about waiting or rescheduling would have been the honest route. This has been happily resolved, thank you Eastern Tire!
Thank you for the honest feedback and the learning opportunity. Our customer's constructive criticism makes us stronger, I have shared your review with our team. It's appreciated. Alvin
- Eastern Tire & Auto Service Inc.