I had car trouble and had no luck getting roadside or towing assistance from my insurance company, though they did direct me to Eastern Tire and service. I called them and Jennifer answered. She recommended a local towing service and and called them to see how quickly they could get to me, then called me back. She assured me that they would make time in their schedule for my emergency repair the next day even though they were fully booked. ( it was nearly closing time, day of) She also gave me the number for a local car rental company that they do business with in case I needed it. Luckily the problem was resolved on the spot by the towing/ roadside assist fellow that arrived to help. Whew! But Jenn called me the next morning to check on me. Although I didn’t need service for my car in their shop, Jennifer gets a 5 star review from me! She was so pleasant, knowledgeable and willing to help me. Without her I might still be stranded in Rockland. ( I can think of worse places but…) Anyway, I had a great experience with Eastern Tire and Service even though I never stepped foot in their business. Thank you!!